Legal Notice

PRIVACY POLICY

Last updated: 04/06/2026

This Privacy Policy describes how AURIVA ("we", "us", or "our") collects, uses, and shares your personal information when you visit, use, or make a purchase from our store (the "Services").

1. PERSONAL INFORMATION WE COLLECT

When you visit or make a purchase from our store, we collect certain information about you, including:

  • Contact information: name, email address, shipping and billing address, and phone number (if provided).
  • Order information: products purchased, payment confirmation (we do not store full payment card details — these are processed securely by our payment provider), order history.
  • Device and usage information: IP address, browser type, time zone, cookies installed on your device, the web pages or products you view, and how you interact with the Services.

We collect this information through cookies and similar tracking technologies, and directly from you when you provide it at checkout or contact us.

2. HOW WE USE YOUR PERSONAL INFORMATION

We use the personal information we collect to:

  • Process and fulfill your orders, including arranging shipping and sending order confirmations.
  • Communicate with you, respond to inquiries, and provide customer support.
  • Send marketing communications (only where you have consented, and you can opt out at any time).
  • Detect and prevent fraud or abuse, and protect the security of our Services.
  • Improve and optimize our store and analyze how customers interact with it.
  • Comply with our legal obligations.

3. HOW WE SHARE YOUR PERSONAL INFORMATION

We share your personal information with third parties who help us provide the Services, including:

  • Shopify, which powers our online store. You can read Shopify's Privacy Policy at https://www.shopify.com/legal/privacy.
  • Payment processors, to securely handle transactions.
  • Shipping and fulfillment providers, to deliver your order.
  • Email and marketing platforms (such as Klaviyo), where applicable, to send communications you have consented to.
  • Analytics and advertising providers (such as Google Analytics, Meta/Facebook Pixel, and TikTok Pixel), to understand and improve our Services and measure advertising.

We may also share personal information to comply with applicable laws and regulations, to respond to a lawful request, or to protect our rights.

4. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to operate the store, analyze traffic, and support advertising. Cookies are small data files placed on your device.

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Services. Where required by law, we request your consent before placing non-essential cookies.

5. YOUR RIGHTS — EUROPEAN ECONOMIC AREA (GDPR)

If you are a resident of the European Economic Area, you have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your personal information.
  • Object to or restrict certain processing.
  • Request portability of your information.
  • Withdraw consent at any time, where processing is based on consent.

Our legal bases for processing are: performance of a contract (to fulfill your orders), your consent (for marketing), and our legitimate interests (to operate and improve our store and prevent fraud).

To exercise any of these rights, contact us at otitisair@outlook.com. You also have the right to lodge a complaint with your local data protection authority.

6. YOUR RIGHTS — CALIFORNIA (CCPA)

If you are a California resident, you have the right to:

  • Know what personal information we collect, use, and share.
  • Request deletion of your personal information.
  • Opt out of the "sale" or "sharing" of your personal information.
  • Not be discriminated against for exercising your rights.

We do not sell your personal information for money. To exercise your rights, contact us at otitisair@outlook.com.

7. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including to meet legal, accounting, or reporting obligations. Order information is typically retained for the period required by applicable tax and commercial law.

8. DATA SECURITY

We take reasonable measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. CHILDREN'S PRIVACY

Our Services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

10. INTERNATIONAL DATA TRANSFERS

Because we operate from Spain and serve customers in the United States, your personal information may be transferred to and processed in countries other than the one in which you reside. We take appropriate steps to ensure your information is treated securely and in accordance with this Privacy Policy.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The updated version will be indicated by the "Last updated" date and will be effective as soon as it is posted.

12. CONTACT US

For questions about this Privacy Policy or to exercise your rights, contact us at:

AURIVA Pol Ribera Marsal Comte Borrell 141, Entresuelo 2 08015 Barcelona, Spain otitisair@outlook.com